“Control is part of recovery execution.”
Compliance & Governance Approach
RPS Associates is not a regulator and this page is not legal advice. It describes the operating controls we aim to apply when supporting institutional recovery and enforcement work.
Authorisation
Field and borrower-facing actions should be carried out only within the client’s mandate, with the required authority and identification.
Conduct
Recovery activity should avoid intimidation, harassment, misleading representation or unauthorised pressure. Bank-specific conduct requirements remain part of the assignment.
Confidentiality
Borrower, security and case information should be shared on a need-to-know basis and through agreed channels.
Activity Records
Material field visits, documents, communications, dependencies and escalations should leave a usable case trail.
Escalation
Legal uncertainty, safety concerns, complaints, contradictory instructions and material delays should be escalated rather than improvised around.
Data Handling
Public web forms are kept separate from sensitive case-document exchange. Confidential material should move only through a channel agreed for the mandate.
Why these controls matter
Reserve Bank of India guidance places responsibility on regulated entities for outsourced recovery activity and emphasises due diligence, appropriate conduct, borrower privacy, authorisation and training. Client-specific policies may add further requirements.
RBI guidance on recovery agents →
RBI 2022 responsibilities for recovery agents →
Website enquiry data
The enquiry form asks only for information needed to establish contact. It specifically asks users not to send borrower documents or sensitive case material through the public form.
Our privacy page describes how website enquiry information is handled. Applicable Indian data-protection requirements, including the Digital Personal Data Protection framework, should be applied according to their legal commencement and the facts of the processing activity.
Bank instructions take precedence within the mandate.
This website describes an operating approach, not a universal policy manual. The applicable contract, bank policy, law, court / authority directions and assignment-specific instructions govern the work.
Need our controls mapped to a specific mandate?
We can structure the operating checklist around the client’s scope and reporting requirements.
Discuss the Mandate